249 Privacy Policy — Protecting Our Users' Data
This policy explains how the 249 platform collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority.
Effective: January 2026. Updated: May 2026.
1. Information We Collect
When you register and use the 249 platform, we collect several categories of information to ensure our services run smoothly and securely:
Account Information
This includes your full name, email address, mobile number, date of birth, and encrypted password provided during registration. This information is used to verify your identity and secure your account.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, screen resolution, and language settings. This data helps us optimise the user experience across various devices, including Android phones and iPhones.
Payment Information
To process deposits and withdrawals in MYR, we retain transaction records including the payment method used, amounts, and timestamps. Full card or bank account details are not stored directly by 249 — all payment processing is handled through trusted third-party payment processors.
Usage & Gaming Data
We record gaming activity, betting history, game preferences, and platform usage patterns. This data is used to enhance the user experience and detect any suspicious activity.
2. How We Use Your Information
249 uses the information collected solely for legitimate purposes necessary to operate the platform. Your information is used to:
- Processing account registration and verifying user identity.
- Processing deposits and withdrawals in MYR securely.
- Sending important notifications about your account, transactions, and relevant promotions.
- Providing effective customer support and resolving complaints promptly.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Complying with applicable legal and regulatory obligations.
- Analysing usage patterns to improve platform features and the overall user experience.
249 will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The 249 platform uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. The cookies we use fall into two main categories:
Essential Cookies
These cookies are required for core platform functions such as maintaining your login session, saving language preferences, and enabling secure transactions. Without them, many platform features will not work properly.
Analytics Cookies
Analytics cookies help us understand how users interact with the 249 platform — which pages are visited most, time spent, and navigation paths. This information is used in aggregate for platform improvements and is not linked to any individual's personal identity. You can manage cookies through your browser settings, though this may affect certain platform features.
4. Data Storage, Security & Third-Party Sharing
Data Retention & Storage
Your personal information is stored on secure servers with industry-standard encryption. 249 retains active account data for the duration your account remains active, plus any additional period required by law or for dispute resolution purposes. Closed account data will be deleted or anonymised once the mandatory retention period has elapsed.
Security Measures
249 employs multiple layers of technical and operational security to protect your data, including encryption in transit and at rest, strict access controls, 24-hour system monitoring, and regular security audits. While we take all reasonable precautions, no system can be guaranteed 100% secure — you are also responsible for keeping your password confidential.
Third-Party Sharing
249 may share your personal information with trusted third-party service providers who assist us in operating the platform, processing payments in MYR, and delivering customer support. All third parties are bound by strict confidentiality agreements. We may also disclose information to authorities where required by applicable laws in Malaysia.
5. Your Rights as a User
As a 249 platform user, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email at [email protected] and will be processed within a reasonable timeframe.
Right to Rectification
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update certain details directly via your account settings or by contacting our customer support team.
Right to Erasure
You may request the deletion of your account and personal data, subject to our legal obligations to retain certain records for specified periods. Account closure requests must be submitted in writing to the 249 support team.
Privacy Policy Updates
249 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform. Continued use of the platform after changes are published will be considered acceptance of the updated policy. For further privacy enquiries or to submit a data-related request, please contact us at [email protected] or refer to FAQ page us for general enquiries.
Questions About Your Data?
The 249 support team is on hand to assist with any enquiries related to privacy, data access, or account deletion requests. You can also browse our FAQ for quick answers.